Scottish Water warns customers about bogus callers

Bogus Callers
Bogus Callers

Scottish Water is reminding customers in Milngavie and Bearsden to be aware of bogus callers – following an incident in Glasgow.

The water utility is urging people to use the three C’s rule to beat the conmen, after a woman in the Jordanhill area of the city was confronted on her doorstep by a man last Thursday who claiming to work for an organisation he called Dunbartonshire Water. He attempted to gain access to the lady’s flat on the pretext of the water allegedly being discoloured.

But because the man had no identity badge the woman confronted him and he left the property. The woman was not injured but understandably shaken. No vehicles were observed nearby.

Scottish Water later confirmed that it had no records of staff, or any contractors, working in the area. The man was described as being scruffy in appearance, with no front teeth.

The company is now reminding customers, including vulnerable and elderly people, that they should follow the ‘Three C’s’ rule – card, check and call – if they are visited by any caller.

You can ask callers to pass their ID card or letter through the letter box in order to verify their identity.

The firm’s regional communities team manager, Mark MacLaren, said: “All our employees carry identity cards which they are more than happy to show when requested to do so. Householders shouldn’t let anyone into their home until they are sure of their identity. Check through the peep hole on your door; ask them to pass their ID card or letter through the letter box. Our employees will be more than happy to wait while you check their identity.

“On occasion, when we need access to a customer’s property we normally try to contact them in advance and arrange a suitable time. However, there may be occasions when we need to cold-call. But all our employees carry ID badges and are happy to display these on arrival. Our staff and contractors never call at a customer’s home to collect money.”

In a bid to help protect customers Scottish Water is offering the first 50 customers an Anti-Bogus Caller Pack, containing a personal electronic alarm, window sensor, door viewer and UV marker pen. customermarketing@