Firm says sorry to passenger after bus probe

FIRST bus has apologised for giving misleading information following a story we ran about a man who had to wait more than an hour-and-a-half at a stop - and has disciplined a driver over the matter.

The firm said its 118 service had operated along the entire route from Duntocher to Milngavie Train Station and on to Glasgow city centre. But following further investigations they now admit this was not the case.

Gary Hume (36) branded the service ‘unreliable’ and said it was the last straw after waiting for 1 hour 40 minutes at the train station stop for the bus.

A spokesman for First said at the time: “Our data shows that on Sunday, September 4 our 16.50 service from Old Street, Duntocher to the city centre operated on time.”

However, following a probe, a spokesman said: “New information has come to light which confirms that this journey did not operate along the entire length of the route on the day in question.

“A section of the route from the terminus at Duntocher was not served and I can confirm that action has been taken in accordance with our disciplinary procedures with a view to ensuring that there is no recurrence of the type of incident.

“We sincerely apologise for the inconvenience caused by the failure of the journey in question to adhere to the advertised timetable and we would also like to apologise that the full facts of the matter were not available when we responded to the initial enquiry.”