Elderly couple had no electricity for four days

AN elderly couple in Mugdock Village were left without electricity for four days after last week’s storm.

Robert Chrystie (80) and his wife Margaret (75), of Westerton, Mugdock, had no hot water or heating from 7am on the Tuesday 3 until 4am on Friday.

Margaret was unwell at the time with a cold but the couple were forced to go out to eat.

Mr Chrystie phoned Scottish Power several times but each time he got a recorded message which said if your power hasn’t returned by midnight on the Friday to phone them again.

He said: “My wife was feeling quite unwell but we had to go out to get warmth and food. It was both costly and inconvenient.

Quickly

“I couldn’t understand how some houses in the village had power returned more quickly.”

A Scottish Power spokesperson said: “Tuesday’s gales caused the most damage to the network in central Scotland in 13 years, with the Scottish Power overhead network experiencing more faults in a single day than it would normally receive in three months.

“Hundreds of electricity poles were broken and over a thousand trees and other items of debris were removed from the network.

“Scottish Power will identify customers that are entitled to compensation. Those customers who were without power continuously for 48 hours following a storm will be entitled to compensation under the energy regulator Ofgem’s guidelines.”