A BOGUS caller claiming to be from Scottish Water was spotted in Bearsden last month.
The company was alerted after a customer in Pendicle Road claimed they were visited by a man on October 20 who said there was a burst water main locally, and offered to turn the water off inside the property.
But the ‘Scottish Water’ caller was carrying no identification, uniform or van, so he was refused entry to the home. There was also no burst water main.
The company is warning residents in Milngavie and Bearsden to look out for bogus callers and to remember the three C’s - Card, Check and Call.
Identification should be checked before residents open the door by asking for cards or letters to be passed through the letter box. If there are any queries with the identity provided, the advice is to send them away, call the customer helpline on 0845 601 8855, or call the police if they persist.
Peter Farrer, Scottish Water’s customer service delivery director, said: “On occasion when we need access to customer’s property we normally try to contact them in advance and arrange a suitable time. However, there may be occasions when we need to cold-call, but all our staff carry ID badges and are happy to display these on arrival. We never call at a customer’s home to collect money, or enter homes to check plumbing for leaks or to switch off the mains.”
Scottish Water is offering an Anti Bogus Caller Pack containing a personal electronic alarm, window sensor, door viewer, UV Marker Pen and guard bar, available to the first 50 customers contacting them by e-mailing firstname.lastname@example.org or writing quoting ‘Bogus Caller Pack’, to Customer Marketing, PO Box 8855 Edinburgh EH10 6YQ.